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  • What Type of Events do we do?
    We provide Self Service, Full Service & Custom Decor for purchase to any age gender, and for any occasion Service Areas: We service Houston & Greater Surrounding Areas We do travel to any destination in any city or state for additional fee
  • When do I need to Book my Event?
    When to book? We recommend booking 4-6 weeks in advance. This gives time to prepare for your event. We do understand sometimes things come up and you may need something last minute. We woud be more than happy to accommodate you if we have the availability. Additional Rush Fees will be added to your total.
  • What if I don't have a venue yet?
    Venue: We are a mobile service. We bring the Event to any location. If you are looking for a venue, we do include venue search and coordination in event packages.
  • What's all included in my Event Package and How much does it cost?
    Package & Pricing: Event Packaging and Pricing is required to book a consultation in order to build your package and pricing.
  • Full-Service Hosting:
    Full-Service Hosting: Full Service Set up Clean-up & Hosting are Included in our Full-service Events Only! Party In a Box Does not include Setup or Hosting If you would like to add setup and hosting with party in a box There will be an additional fee added to your total.
  • What if my event is in less than 2 weeks?
    Rush Fees: If you would like to book a event before 4-6 weeks There is a Rush Fee added to your total depending on package and Pricing. Rush fee will be discussed before payments and will also be in contract.
  • Requirements in order to book:
    Contract We do require each event booked to sign a contract in writing. All parties Host and Event Coordinator will be responsible for signing and agreeing to Terms and Conditions of contract.
  • Payment Plan Options:
    WE Offer Payment Plan Options on Full-Service Events. A Nonrefundable deposit 1/3 of your balance is due at the time to book your event. The remainder must be paid 30 days before your event date. Late Fees: If you are on a payment plan for and payment is not paid by due date There will be a $100 Late fee added to your total after 3 days late.
  • Cleanup & Setup:
    Cleanup & Setup: Setup is 2-3 Hours required time Depending on setup. Cleanup is 1-2 Hours after event is done.
  • Exchanges/Return/Refund
    Exchanges/Return/Refund No Refunds, Exchanges or Returns Custom items are made custom for each customer. custom items are not able to be resold. Therefore No refunds. In the event you receive a item that is wrong size, color, or design and it is mistake on our part. We will confirm your invoice and order and will remake your item as soon as possible. In the event we are not able to remake your item by your due date we will provide you with a store credit git card towards another item or refund for items not made. If you have any questions or concerns about any product before completing your order. Please contact us
  • Turn Around Time
    Turn Around Time All custom orders take 2-4 weeks to complete. Soe may take longer depending on the number of items that are ordered. If needed sooner 1-7 days Please review Rush Fee policy.
  • Rush Fee
    Rush Fee Custom orders Take 2-4 weeks to customize before available for pick up, delivery or ship. Rush Fee of $20-$50 depending on amount of customer items per order. If needed sooner than 2-4 weeks and would liek items 1-7 Business days. Please add Rush Fee to your cart before you check out.
  • Pick Up/Shipping/Delivery
    Local Pick Up Free Pick Up is available if you're in local area of Houston Once item is available for Pick up a notification will be sent via email to coordinate a scheduled time and date for delivery. Curbside Pick Up available at request Face mask Strickly Enforced. Shipping Shipping is done through USPS 2 Day priority Shipping We ship United States & Canada Shipping is Flat rate based on amount of your order. We will send a notification once item is shipped along with tracking info. If additional Shipping fees are required, we ill contact you with preview before we ship. Shipping notifications will be sent via email. Delivery Delivery is available if in local area of Houston. $25 Delivery Fee is added to your total. Once item is available for delivery a notification will be sent via email to coordinate a scheduled time and date for Delivery. ace Mask strictly enforced.
  • Revisions
    Revisions All designs and mockups are done before anything is cut, printed or pressed. Designs & Mockup will be sent to you via email or Text within 1-5 days of your order. Please note there are 3 revisions allowed or $10 revision fee added to complete your order.
  • Custom Order Policy
    Custom Order Policy All custom order are required to be in writing. If you are not able to locate item you are looking for on shop pleases submit custom order form. Please send any artwork or examples you may have to our email. In subject line put your name and order date.
  • Product Disclaimer
    Each custom item is handmade and one of a kind! WARNING: Please keep in mind, I am not a manufacturer. There may be some imperfections on some items, by purchasing, you agree to take your purchase as is. Each item is individually made. You will receive a preview of your design before putting in production. When preview is sent, please review it entirely. If there are errors, it is YOUR responsibility to inform me. If it is Rush order, you may not receive If you fail to approve the design when sent, an executive decision will be made to complete your order.
  • Privacy Policy:
    Privacy Policy: ALl information collected on website is safe and secure and only used to complete your order. You may sign up for email subscriptions where you receive specials and promotions in your email. Credit card information is not saved on store or in account.
  • Rights to Refuse Service
    Rights We reserve the right to refuse service to anyone!
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